FAQ

QUESTIONS
How do I know my order has been shipped?
How will my order be shipped?
What happens if my items get lost in the mail?
What happens if an item is missing from my order?
What happens if I receive an incorrect item?
Do you deliver to Po Box Address?
Can you deliver to my work address?
Can I pick my order up?

ANSWERS
How do I know my order is shipped?
Once your order is confirmed  it is processed by our warehouse and despatch department.
Your address is printed onto the packaging and collected from us personally by the carriers. You will be  emailed with the  shipping confirmation and tracking number and a link to the carrier's site.
 
How will my order be shipped?
In Australia our main carriers are Australia Post Express Post& Australia Post eParcel, together accessing every corner of the country.   We use Australia Post as they will deliver to all areas of Australia and to Post Office boxes.
  
What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end.
Please contact sales@bsamboutique.com.au  if you have any queries on this.
 
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may have not fit in just one, if this is the case you will be given 2 tracking numbers .. please check with Aust Post online tracking as it may still be on it’s way to you.
In the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
 
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department straight away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.   If we are the ones’ at fault we will pay for the return postage cost.
 
Do you deliver to PO Box Address?
We can deliver to any PO Box Address within Australia.
 
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Can I pick my order up?

Yes  you can pick up from our shop by appointment.